To confirm a booking: A 30% deposit of total service cost will be required at the time of booking. 

The remaining balance is due upon arrival in Vietnam in cash or 15 days prior to your departure date.

We support flexible paying methods, no hidden cost, you can choose online payment by credit card or bank transfer.

Should you need to cancel your holiday once it has been confirmed, the party leader must immediately advise us in writing sent to us via fax or email. The following cancellation charges will be applied:

More than 21 days prior to departure: The total of deposit paid to us (30% of the Tour value).

7- 21 days prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.

Within 1-6 days prior to departure: 100% on total charged.

No-Show: 100% on total charged.

Note: Insurance premiums and amendment charges are not refundable in the event of cancellation.

***All issued tickets and Evisa/ Visa Letter fees are non-refundable***

Cancellation of domestic or international flights:

After issuing, the cancellation fee of airfare will be informed case by case. Please note with thanks that, for economy airlines like Vietjet Air / Air Asia / Thai AirAsia / Jetstar, a 100% cancellation fee is applied after issuing.

Unused services:

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. 

Cancellation or modification by us:

Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:

(a) Services of an equivalent or similar standard, if available;

(b) Services of a lower standard together with a refund of the difference in price; or

(c) Cancellation with a full refund of all money paid.

Should you need to cancel your holiday once it has been confirmed, the party leader must immediately advise us in writing sent to us via fax or email. The following cancellation charges will be applied:

More than 21 days prior to departure: The total of deposit paid to us (30% of the Tour value).

7- 21 days prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.

Within 1-6 days prior to departure: 100% on total charged.

No-Show: 100% on total charged.

Note: Insurance premiums and amendment charges are not refundable in the event of cancellation.

***All issued tickets and Evisa/ Visa Letter fees are non-refundable***

Cancellation of domestic or international flights:

After issuing, the cancellation fee of airfare will be informed case by case. Please note with thanks that, for economy airlines like Vietjet Air / Air Asia / Thai AirAsia / Jetstar, a 100% cancellation fee is applied after issuing.

Unused services:

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. 

Cancellation or modification by us:

Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:

(a) Services of an equivalent or similar standard, if available;

(b) Services of a lower standard together with a refund of the difference in price; or

(c) Cancellation with a full refund of all money paid.

Should you need to cancel your holiday once it has been confirmed, the party leader must immediately advise us in writing sent to us via fax or email. The following cancellation charges will be applied:

More than 21 days prior to departure: The total of deposit paid to us (30% of the Tour value).

7- 21 days prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.

Within 1-6 days prior to departure: 100% on total charged.

No-Show: 100% on total charged.

Note: Insurance premiums and amendment charges are not refundable in the event of cancellation.

***All issued tickets and Evisa/ Visa Letter fees are non-refundable***

Cancellation of domestic or international flights:

After issuing, the cancellation fee of airfare will be informed case by case. Please note with thanks that, for economy airlines like Vietjet Air / Air Asia / Thai AirAsia / Jetstar, a 100% cancellation fee is applied after issuing.

Unused services:

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. 

Cancellation or modification by us:

Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:

(a) Services of an equivalent or similar standard, if available;

(b) Services of a lower standard together with a refund of the difference in price; or

(c) Cancellation with a full refund of all money paid.

Should you need to cancel your holiday once it has been confirmed, the party leader must immediately advise us in writing sent to us via fax or email. The following cancellation charges will be applied:

More than 21 days prior to departure: The total of deposit paid to us (30% of the Tour value).

7- 21 days prior to departure: 50% on total value of the trip charged, due to hotel charges for no-shows and organizing fees.

Within 1-6 days prior to departure: 100% on total charged.

No-Show: 100% on total charged.

Note: Insurance premiums and amendment charges are not refundable in the event of cancellation.

***All issued tickets and Evisa/ Visa Letter fees are non-refundable***

Cancellation of domestic or international flights:

After issuing, the cancellation fee of airfare will be informed case by case. Please note with thanks that, for economy airlines like Vietjet Air / Air Asia / Thai AirAsia / Jetstar, a 100% cancellation fee is applied after issuing.

Unused services:

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members. 

Cancellation or modification by us:

Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:

(a) Services of an equivalent or similar standard, if available;

(b) Services of a lower standard together with a refund of the difference in price; or

(c) Cancellation with a full refund of all money paid.